This is an automatic message and our human agents will reply as soon as possible. If you did not submit this request, please reply and let us know. We received your request and your reference number is 67374218. Thank you for contacting Roblox Customer Support. So I head over to Roblox support and after Sending it I got this email saying: ALL I ONLY GOT FROM IT IS JUST MY MICROSOFT ACCOUNT. They have this feature where they recover some accounts. I have the same problem, so I accidentally uninstalled my Microsoft Authenticator instead of a game. Please be sure to read Add 2-Step Verification to Your Account and Troubleshooting 2-Step Verification for more information if you run into any issues. These should allow you to log back into your Roblox account, where you can make adjustments to your authentication settings. In order to regain access to your authenticator, please use the recovery or backup codes that you were provided when you first set up your authenticator. Thanks for reaching out about the issue you’re having with 2 Factor Authentication (2FA). I can verify myself with my email or phone number." I DON'T HAVE RECOVERY CODES, AND I DON'T HAVE ACCESS TO THE AUTHENTICATION APP.Īll I need you to do is turn off authentication on my account or change it to email verification. The authy app has this "feature" where it gives you backup codes, then every once and a while it locks you out and you need to put in the codes to get back in.
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